To better participate in marketplaces outside the United States, eBay has established separate sites for 25 foreign countries. Each of these sites lists items in the country’s native language, using the local currency.

The list of eBay’s international sites includes the following:

Although these sites were designed for trading within a specific country, there’s nothing keeping you from searching them for items to buy which will put you on the opposite side of the international buyer/seller argument!

If you decide to take the leap and open your auctions to an international audience, you need to be prepared for a new world of activities no pun intended. Selling outside the United States especially the shipping part of the processis much different from selling to someone in New York or California.

One of the issues with selling outside the United States is in dealing with foreign currency. First, you have to convert it to U.S. dollars. (How many lira to the dollar today?) Then you have to receive it in a form that is both secure and trusted. (Do you trust a personal check drawn on a small Spanish bank?) Then you have to find a way to deposit those fundsand convert them to U.S. dollars. (Does your bank handle foreign deposits?)

One of the joys and challenges of selling internationally is communicating with non-U.S. bidders. Although citizens of many countries speak English, not all door do so well. This means you’re likely to receive emails in fractured English, or in some language that you might not be able to easily translate.

The solution to this problem isn’t always easy. It’s one thing to say you should send non-English-language emails back to the buyer, requesting communication in English. But if the buyer can’t read or write English, how is he supposed to read your request? This problem is a tricky one.

I have found, however, that communication goes more smoothly if you keep your written communications short and simple. Use straightforward wording, and avoid slang terms and abbreviations.

In addition, you have to deal with the time difference between the United States and many other countries. If you’re dealing with a buyer in the Far East, you’re sleeping while he’s sending emails, and vice versa. This introduces an unavoidable lag into the communication that can sometimes be problematic.

The only advice I can give you here is to be aware of the time differences, and plan accordingly. Don’t expect an immediate response from someone on a different continent, and try to avoid the kind of back-and-forth communications that can go on for days and days.

Let’s start with the big question: Should you sell internationally? The answer to this isn’t a simple one. It depends a lot on your tolerance for differences (in money, in language, in routine), and your ability to deal with unusual post-auction activityespecially in regard to payment and shipping.

The pros of opening your auctions to non-U.S. bidders include the following:

  • You might be able to attract additional bidders and thus sell more items at (presumably) higher prices.

  • You can offset some of the seasonality of the U.S. market; when it’s winter here, you can still be selling swim suits to the summer market in Australia.

  • You establish a reputation as a hard-working global trader.

  • It’s fun (sometimes) to interact with people from different countries and cultures.

The cons of selling outside the Unites States include the following:

  • You might run into difficulties communicating with bidders from outside the United States.

  • You might have to deal with payment in non-U.S. funds, on non-U.S. banks.

  • You’ll have to put extra effort into the packing of an item to be shipped over great distances.

  • You probably won’t be able to use your standard shipping services which means investigating new shipping services and options.

  • Shipping costs will be higher than what you’re used to and will need to be passed on to the buyer.

  • You’ll need to deal with the appropriate paperwork for shipping outside the United Statesincluding those pesky customs forms.

  • If there are any problems or disputes with the item shipped, you have an international-sized incident on your hands.

Just looking at this list, it may appear that the cons outweigh the pros. That might not always be the case, however especially if you’re a real “people person.” Many eBay sellers get great joy from interacting with people from different cultures, sometimes turning foreign buyers into lasting friends. I can vouch from my limited personal experience that most non-U.S. buyers I’ve dealt with are exceedingly polite and tolerant of the extra effort required to complete an international transaction.

If you decide to sell outside the United States, you’ll want to state this in your auctions, along with a line indicating that “shipping and handling outside the United States is higher,” “listed shipping charge is for United States only,” or something to that effect. If, on the other hand, you decide not to sell internationally, state that in your ad alsowith a “U.S. bidders only” type of notice.

My personal opinions on international sales are sure to invite argument. No offense to non-U.S. users, but I don’t ship internationally, period. I’ve done it in the past, and the hassle factor simply isn’t worth it. Even if the transaction goes smoothly (and it often doesn’t, all things considered), the big issue is that the procedures involved are just too different from what I have set up for my normal day-to-day auction activities. In other words, international auctions are unusual transactions that mess up my normal domestic auction production line. My apologies to buyers outside the United Statesmost of whom I’ve found to be wonderful people to deal withbut I can’t let my normal activity be jeopardized by these high-maintenance shipments. (I do, however, make the occasional exceptionprimarily with small items shipping into Canada that can be handled without much additional paperwork or hassle.)

Many eBay users are zealous about their feedback ratings. Although it’s a good thing to want to build up a high rating, some users get quite obsessive about it.

For that reason, you want to be very sure of yourself before you leave negative feedback about a user. Some overly zealous users might retaliate by leaving negative feedback about you even if it wasn’t warranted.

Unfortunately, there’s not much you can do if you receive negative feedback; under normal conditions, feedback comments cannot be retracted. (There have been some exceptions, when the feedback has been obscene or slanderous in nature.) What you can do is offer a response to the feedback, which you do by going to your My eBay Feedback page and clicking the Review and Respond to Feedback About Me link. When the feedback comments list appears, click the Respond link next to a particular comment and then enter your response. Your new comment is listed below the original feedback comment on the Feedback Profile page. Just try not to get defensive; the best response is one that is calm, clear, and well-reasoned.

Feedback Tips:

  • You can use feedback ratings and comments to judge the trustworthiness of other eBay users.

  • For quick reference, different levels of feedback ratings are indicated by a different color and type of star.

  • You can view other users’ feedback by clicking on the feedback rating numbers next to their user names.

  • At the end of every auction, you should take the time to leave feedback about the other useralthough you should be cautious about leaving negative feedback.

You should leave feedback at the end of every auction whether it was a positive or a negative experience for you. Don’t miss your chance to inform other eBay users about the quality of the person you just got done dealing with.

Recommended eBay Feedback

Transaction

Feedback

Comments

Transaction transpires in a timely fashion.

Positive

“Great transaction. Fast payment/shipment. Recommended.”

Transaction goes through, but buyer/seller i s slow or you have to pester the other user to complete the transaction.

Positive

“Item received as described” or “Payment received,” accompanied by “a little slow, but otherwise a good seller/buyer.”

Transaction is very slow (over a month to completion).

Neutral

“Very slow payment/shipment;” if you’re buying, follow by “item received as described.”

Other user backs out of transaction, but with a good excuse.

Neutral

“Buyer/seller didn’t follow through on sale but had a reasonable excuse.”

Other user backs out of transaction without a good excuse, disappears off the face of the earth before paying/shipping, or bounces a check.

Negative

“Buyer/seller didn’t complete transaction avoid!”

Transaction goes through, but item isn’t what you expected or was damaged in transit; seller refunds your money.

Positive

“Inaccurate description of item” or “Item was damaged in ship-ping,” followed by “seller refunded money.”

Transaction goes through, but item isn’t what you expected; seller won’t refund your money.

Negative

“Item not as described and seller ignored my complaintavoid!”

As you can see, there’s a proper feedback and response for every situation. Just be sure to think twice before leaving any feedback (particularly negative feedback). After you submit your feedback, you can’t retract it.

Don’t get too upset if you receive the occasional negative feedback; it happens to the best of usespecially those that run a lot of auctions. You can’t please everyone all the time, and sometimes you make mistakes that justify a negative feedback response. Just try to work out as many issues with other users as you can, and don’t let the occasional negative feedback get to you.

You can also read the individual comments left by other users by going to the user’s Member Profile page. To access this page, just click the user’s name or feedback number.

You can also use the Member Profile page to read feedback comments about you just click your own member name on any page. (Even more convenient: Go to your My eBay Feedback page.)

The Member Profile page, includes a lot of information you can use to judge the trustworthiness of other users. At the top of the page is the user’s Feedback Score, followed by the Positive Feedback percentage. You’ll also see the raw numbersthe number of members who left positive feedback, and the number who left negative feedback. Recent feedback ratings are summarized in the Recent Ratings table.

To the right of the Recent Ratings Table are links you can use to find out even more about this userhis ID History, current Items for Sale, a link to his eBay Store (if he has one), and a similar link to his About Me page (again, if he has one). Below these links is a Contact Member button; click this to send an e-mail to this user.

Below the summary information is a list of all the feedback comments for this user. You can click a tab to view All Feedback Received, just those comments From Buyers or From Sellers, or comments that this user Left for Others.

You can leave feedback from any item listing page; just click the Leave Feedback link. When you see the Leave Feedback page, you can choose to leave Positive, Negative, or Neutral feedback, along with a brief comment (80 characters maximum).

Make sure your feedback is accurate before you click the Leave Feedback button; you can’t change your comments after they’ve been registered.

Another Video from the eBay Tutorials Video Series: “How to run Your eBay Business Professionally”

[youtube]http://www.youtube.com/watch?v=bvFIptHJ50o[/youtube]

Here it is – part 2 of the tips for closing more auctions on eBay:

Tip #1: Make the Buyer Pay

Stipulate in your listing that the buyer pays all shipping and handling costs (and you might even want to detail these costs ahead of time in your listing). Also, make sure that the buyer pays for any “extras” that might be added after the sale. If the buyer wants insurance, the buyer pays for it. If the buyer wants to use an escrow service, the buyer pays for it. If the buyer wants expedited shipping, the buyer pays for it. See the trend?

Tip #2: Go Long…

When it comes time to choose the length for your auction, go for the 7- or 10-day option. The longer your item is up for auction, the more potential bidders who will see itand the more potential bidders, the better your chances of selling the item for a higher price. Don’t cheat yourself out of potential sales by choosing a shorter auction.

Tip #3: …Or Create a Short-Term Frenzy

On the other hand, if you have something really hot, create a bidding frenzy by choosing a very short auction length. If you do this, play it up in your item’s title: 3 Days Only! works pretty well.

Tip #4: There’s No Reason to Reserve

I don’t know of a single bidder who likes reserve price auctions. Why use something that scares some bidders away? (Remember, many beginning users don’t understand reserve price auctions, and thus don’t bid in them.) Set a realistic minimum, and get on with it.

Tip #5: Single Items Are Best…

If you’re looking for the highest total dollar, don’t group items together. Multiple-item lots seldom bring as much money as multiple items sold individually.

Tip #6: …Although You Can Unload Some Dogs in a Pack

On the other hand, if you have a lot of things to sell, selling in lots can reduce your personal overhead, as well as help you unload some less attractive items that you probably couldn’t sell individually. (Plus, you get hit for only a single insertion fee!)

Tip #7: Don’t Compete Against Yourself

If five people are looking to buy footstools today, don’t give them five choices all from one person (you). If you have five footstools to sell, don’t sell them all at once. Sell one this week, one next week, and one the week after that. Spread it out to create an illusion of scarcity, and you’ll generate more total revenue.

Tip #8: Start and End in Prime Time

When you start your auction is importantbecause that affects when your auction ends. If you start a seven-day auction at 6:00 p.m. on a Saturday, it will end exactly seven days later, at 6:00 p.m. the following Saturday.

Why is it important when your auction ends? Because some of the most intense bidding takes place in the final few minutes of your auction, from snipers trying to steal the high bid at the last possible moment. To take advantage of last-minute bidders, your auction needs to end when the most possible bidders are online.

If you end your auction at 3:00 in the morning, everyone will be asleep and you’ll lose out on any last-minute bids. Instead, try to end your auction during early evening hours, when the most users are online.

Remember, though, that you’re dealing with a three-hour time-zone gap between the East and the West coasts. So, if you time your auction to end at 7:00 p.m. EST, you’re ending at 4:00 p.m. PSTwhen most potential bidders are still at work. Conversely, if you choose to end at 9:00 p.m. PST, you just hit midnight in New Yorkand many potential bidders are already fast asleep.

The best times to endand thus to startyour auction are between 9:00 p.m. and 11:00 p.m. EST, or between 6:00 p.m. and 8:00 p.m. PST. (Figure the in-between time zones yourself!) That way you’ll catch the most potential bidders online for the final minutes of your auctionand possibly generate a bidding frenzy that will garner a higher price for your merchandise!

Note, however, that the best time to end an auction can be influenced by the type of item you’re selling. For example, if you’re selling an item that appeals to grade-school or high-school kids, try ending your auction in the late afternoon, after the kids get home from school and before they head off for dinner. Items with appeal to housewives do well with a late morning or early afternoon end time. And business items sell best when they end during normal business hours.

Tip #9: End on a Sunday

When you end your auction on a Sunday, you get one full Saturday and two Sundays (the starting Sunday and the ending one) for a seven-day item listing. Sunday is a great day to end auctions because almost everybody is homeno one is out partying, or stuck at work or in school. End your auction on a Sunday evening, and you’re likely to get more bidsand higher prices.

There are exceptions, however.

As with the time you end your auction, your ending day might also be influenced by the type of item you’re selling. If you’re selling an item of interest to college students, for example, you might be better ending on a night during the week, because a lot of students travel home for the weekend; you’ll catch them in the dorms on a Wednesday or Thursday night. Items targeted at churchgoers might also be better ending during the week so that you don’t catch bidders when they’re at Sunday evening church services.

Tip #10: Don’t End on a Friday or Saturday Night

If Sunday is normally the best night of the week to end your auction, what’s the worst night?

Friday and Saturday are probably the worst nights to end most auctions, because a lot of eBay users are out partying on these non-school nights. End an auction for any item (especially youth-oriented items) on a Friday or Saturday night, and you eliminate a large number of potential buyers.

You should also try not to end your auction right in the middle of a hit television series or any blockbuster sporting events or award showssome potential bidders might find it difficult to tear themselves away from the old boob tube.

Next to every buyer and seller’s name on eBay are a number and (more often than not) a colored star. This number and star represent that user’s feedback rating. The larger the number, the better the feedback (and the more transactions that user has participated in).

How are feedback ratings calculated?

First, every new user starts with 0 points. (A clean slate!) For every positive feedback received, eBay adds 1 point to your feedback rating. For every negative feedback received, eBay subtracts 1 point. Neutral comments add 0 points to your rating.

If you build up a lot of positive feedback, you qualify for a star next to your name. Different colored stars represent different levels of positive feedback.

Below is the eBay Feedback Ratings Table:

Color/Type

Points

Yellow star

1049

Blue star

5099

Turquoise star

100499

Purple star

500999

Red star

1,0004,999

Green star

5,0009,999

Yellow shooting star

10,00024,999

Turquoise shooting star

25,00049,999

Purple shooting star

50,00099,999

Red shooting star

100,000 or more

Obviously, heavy users can build up positive feedback faster than occasional users. If you’re dealing with a shooting-star user (of any color), you know you’re dealing with a trustworthy and extremely busy! eBay pro.

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